Effective on May 16, 2013

This privacy statement describes how Upland Software, Inc. (“Tenrox, Inc.”) collects and uses the personal information you provide on our Web site: www.uplandsoftware.com and www.tenrox.com. It also describes the choices available to you regarding our use of your personal information and how you can access and modify this information.

This policy only applies to the www.uplandsoftware.com and www.tenrox.com websites. Other websites within the Upland family of software products may be governed by separate privacy policies, and any such policies detailed on those sites supersede this notice. Such sites include, but are not limited to:www.epmlive.comwww.filebound.comwww.powersteeringsoftware.comwww.timesheet.com, and their related web properties.

Tenrox Inc. has been awarded TRUSTe’s Privacy Seal signifying that this privacy statement and practices have been reviewed by TRUSTe for compliance with TRUSTe’s program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program covers only information that is collected through this Web site,www.tenrox.com and does not cover information that may be collected through our mobile applications.

TRUSTe’s mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy Trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy statement or practices, please contact us at info@uplandsoftware.com.  If you are not satisfied with our response you can contact TRUSTe here

Tenrox Inc. complies with the U.S. – E.U. Safe Harbor framework and the U.S. – Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland.  Tenrox Inc.  has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.  To learn more about the Safe Harbor program, and to view Tenrox Inc.‘s  certification, please visit http://www.export.gov/safeharbor/

Collection and Use of Personal Information

We may collect the following personal information from you:

  • Contact Information such as name, email address, mailing address, phone number

As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.

We may use this information to:

  • Send you requested product or service information
  • Respond to customer service requests
  • Send you a newsletter

Choice/Opt-Out

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at info@uplandsoftware.com. This email address is being protected from spambots. You need JavaScript enabled to view it. .

Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.

We may provide your personal information to companies that provide services to help us with our business activities such as offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
We may also disclose your personal information:

  • as required by law such as to comply with a subpoena, or similar legal process
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • if Upland Software, Inc is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
  • to any other third party with your prior consent to do so.

User Access and Choice

If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove by emailing us at info@uplandsoftware.com or by contacting us by telephone or postal mail at the contact information listed below.  We will respond to your request to access within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Cookies and Other Tracking Technologies

We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information. [We do not link the information we store in cookies to any personal information you submit while on our site.]

We use another company to place cookies on your computer to collect non-personal information to compile aggregated statistics for us about visitors to our site. We do not have access or control over these cookies.

Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site. We do not tie the information gathered to our Customers’ or Users’ personal information.

Customer Testimonials, Comments, and Reviews

We post customer testimonials, comments, and reviews on our web site, which may contain personal information. We do obtain the customer’s consent prior to posting the testimonial to post their name along with their testimonial. If you wish to change or delete your testimonial, you can contact us atinfo@uplandsoftware.com. This email address is being protected from spambots. You need JavaScript enabled to view it.

Our Web site also offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us atinfo@uplandsoftware.com. This email address is being protected from spambots. You need JavaScript enabled to view it. . In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Links to Other Web Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of Upland Software, Inc. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.
Our Web site may includes Social Media Features, such as the Facebook Like button, and Widgets, such as the “Share This” button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy statement of the company providing it.

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can contact us atinfo@uplandsoftware.com This email address is being protected from spambots. You need JavaScript enabled to view it. .

Notification of Privacy Statement Changes

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Information

You can contact us via email at info@uplandsoftware.com This email address is being protected from spambots. You need JavaScript enabled to view it. or by writing us at the address below:
Frost Tower
401 Congress Avenue, Suite 2950
Austin, TX  78701-4424